Services

Consultative Sales Strategy & Design

Define the prospect discovery process
Establish norms for defining business success criteria and sharing handover information
Minimize time to closure and maximize likelihood of customer retention
Define ideal client profile and primary use cases by persona
Map solution strengths to competitor offerings
Define incentive compensation plan
Interim executive management

Customer Success Strategy & Design

Define current state and establish baseline for retention and NPS
Create future state process
Establish key KPIs and health metrics
Create playbook and framework for adoption/expansion/renewals
Define hiring plan for scalability
Define incentive compensation plans
Long-term planning and executive strategy alignment
Interim executive management

Support Strategy & Design

Define support process
Establish SLAs and key KPIs for reporting
Define compensation plans
Define hiring plan for scalability

Team Development & Enablement

Create job descriptions
Establish hiring evaluation criteria
Build challenge scenario(s) for potential candidates
Interview support
Define onboarding plan(s)
Onboarding support and enablement
Ongoing individual contributor and management mentoring

Technology & Automation

Project management services for sales, support and CS automation systems
Written documentation and process guides
Defined function and management reports
Project management for integration with other systems

Advocacy & Referrals

Establish process for creating customer referrals and case studies
Establish process for systematically sharing product feedback
Establish voice of the customer (VOC) communication

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